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Environmental decision support systems (EDSS) are designed to assist natural resource managers and stakeholders to assess problems and select options for change. EDSS that combine community engagement in developing future scenarios with computer-based land use planning and modelling tools are widely used internationally. However, these EDSS are often not used after the research and development phase. To best understand why the EDSS are not being used in the long term, the end users of the EDSS should be consulted-a perspective that is lacking in the literature. The research reported here presents the perspectives of stakeholders involved in a community climate change adaptation project in western Canada. Evidence from the community suggests that this project was successful in instigating change. However, the EDSS was not used after the project's end. Our findings indicate that, from the end users' perspective, the project could have had much greater and sustained success had there been ongoing engagement and communication with them, particularly in the form of continued support for the use of EDSS after the development project.