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The Guide to the National Water Act, 1998 (Act 36 of 1998) regards the availability of water as a basic human right. However, local governments seem to struggle to pay for the water they provide to their residents as prescribed in the Water Services Act, 1997 (Act 108 of 1997). This study focused on the domestic provision and consumption of water in Soweto, one of the largest townships in the Johannesburg area of South Africa. Surveys were conducted with 372 respondents from three different socio-economic suburbs in Soweto with the aim to establish their water use perceptions and practices. Study results indicate implementation of the National Water Act is still being resisted by Sowetan households more than two decades after its adoption, due to the difference in expectations of the municipality and the residents regarding rights to water access and responsible usage.