globalchange  > 气候变化与战略
DOI: 10.1016/j.jclepro.2019.118985
论文题名:
An approach to implement cleaner production in services: Integrating quality management process
作者: de Oliveira Santos H.; Alves J.L.S.; de Melo F.J.C.; de Medeiros D.D.
刊名: Journal of Cleaner Production
ISSN: 9596526
出版年: 2020
卷: 246
语种: 英语
英文关键词: Cleaner production ; PDCA ; Services ; Sustainability
Scopus关键词: Cost reduction ; Economic and social effects ; Pollution control ; Quality management ; Cleaner production ; Organizational cultures ; PDCA ; Professional services ; Quality management process ; Services ; Social and environmental ; Sustainable performance ; Sustainable development
英文摘要: Currently, society and the market have a holistic view of environmental issues and both are concerned not only with economic benefits but also with the consequences that these benefits have for the environment. The growth of the service sector means that this sector has made an effort to determine and measure the adverse impacts of service rendering on the environment and to minimize these. The cleaner production program uses tools that associate economic, social and environmental benefits to an organization's activities. This study sets out an approach to implement cleaner production, combining the principles of quality management applied to the processes as set out in Paladini and integrated with the PDCA methodology and cleaner production methodology. It was analyzed in four companies that provide services, related to mass services, professional services, a services factory and a services shop, each of which is representative of a type of service included in Schmenner's classification of services. Two of the five steps of the proposed approach were used, namely pre-evaluation and evaluation. As a result, it was observed that the organizational culture determines the vision of the purpose of implementing Cleaner Production. In one company, the decreasing of water consumption was more than 4.000 m3/year. It can be affirmed that, as soon as service providers adopt cleaner production, they will become fully aware of the environmental aspects and impacts of their processes and services rendered, and therefore will be able to identify opportunities for reducing costs, thereby helping the organization to achieve responsible and sustainable growth. It is possible that through this practice there will be an increase in competitiveness, reducing production costs and improving the quality of life of the local and global community. Adopting cleaner production means innovating for organizations, as it is a process that requires behavioral change, including all actors involved in the process working towards an efficient and sustainable performance with respect to the resources available in nature. © 2019 Elsevier Ltd
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资源类型: 期刊论文
标识符: http://119.78.100.158/handle/2HF3EXSE/159332
Appears in Collections:气候变化与战略

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作者单位: University of Salamanca, Spain; Production Engineering Department, Federal University of Amazonas, Av. General Rodrigo Octavio Jordão Ramos, 1200 - Coroado I, Manaus, Amazonas 69067-005, Brazil; Administrative Sciences Department, University of Pernambuco, Av. Veremundo Soares, s/n, Zona Rural, Salgueiro, Pernambuco 56000000, Brazil; Production Engineering Department, Federal University of Pernambuco, Av. Academico Helio Ramos, s/n, CDU, 50., Recife, Pernambuco 740-530, Brazil

Recommended Citation:
de Oliveira Santos H.,Alves J.L.S.,de Melo F.J.C.,et al. An approach to implement cleaner production in services: Integrating quality management process[J]. Journal of Cleaner Production,2020-01-01,246
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