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期刊论文 [2]
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2016 [1]
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globalchange

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Online public response to a service failure incident: Implications for crisis communications [期刊论文]
TOURISM MANAGEMENT, 2019-01-01, 73) : 1-12
Su, Lijuan;  Stepchenkova, Svetlana;  Kirilenko, Andrei P.
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Inter-Coder Agreement in One-to-Many Classification: Fuzzy Kappa [期刊论文]
PLOS ONE, 2016-01-01, 11 (3
Andrei P. Kirilenko;  Svetlana Stepchenkova
Adobe PDF(335Kb)  |  View/Download：16/5
 

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